PTS Mobile Software Support and Resources
Thank you for your interest in PTS products. In an effort to provide quality support to current and future customers we have made the resources listed below available to you at no cost. PTS also offers subscription based support plans offering one-on-one support with PTS technical representatives.
TracerPlus Software Support
For all new customers, PTS provides 30 days of free email support from the date of purchase. This does not include new purchases for existing customers. Because your organization needs to keep running at peak performance we offer TracerPlus Comprehensive Support Plans. Review the Plan options for more information on personalized support.
PTS Software Documentation
TracerPlus User Manuals
PTS Software User Manuals are valuable resources which should be utilized to answer questions regarding installation and product features.
PTS Knowledge Base
Answer your PTS software questions with the PTS Knowledge Base, an interactive tool containing answers to hundreds of technical and sales related questions. Compiled by PTS support engineers, the PTS Knowledge Base is the place to go for fast self service.
Visit our Webinar and Multimedia page and watch training videos on a variety of topics and features. A schedule of upcoming webinars can be found here.
Create a Support Ticket
Need support for your hardware?
Although PTS does its best to support the hardware we sell, there are times when it is best to get the expertise of the manufacturers directly. Below is some information on how to do just that.
Information on service and support options below:
Support Phone: 1.800.653.5350
Support Phone: 1.866.230.9494
Support Phone: 1.800.782.4263
Support Phone: 1.800.310.8300
Support Phone: 1.866.915.5311
Other Support Resources
Find us on Facebook to learn tips and tricks from our developers as well as others in the TracerPlus community. Feel free to post questions or share stories about your experiences.
After receiving your Redemption Link, you can Register your software here. If you are having trouble registering, Click Here for more information.
Join our open forum of existing TracerPlus users and other individuals with experience in mobility.