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PTS Mobile Software Support and Resources

Support resources available to PTS customers

Thank you for your interest in PTS products. In an effort to provide quality support to current and future customers we have made the resources listed below available to you at no cost. PTS also offers subscription based support plans offering one-on-one support with PTS technical representatives.

TracerPlus Software Support

Comprehensive Support Plans

Comprehensive Support Plans

For all new customers, PTS provides 30 days of free email support from the date of purchase. This does not include new purchases for existing customers. Because your organization needs to keep running at peak performance we offer TracerPlus Comprehensive Support Plans. Review the Plan options for more information on personalized support.

PTS Software Documentation

TracerPlus User Manuals

TracerPlus User Manuals

PTS Software User Manuals are valuable resources which should be utilized to answer questions regarding installation and product features.

PTS Knowledge Base

PTS Knowledgebase


Answer your PTS software questions with the PTS Knowledge Base, an interactive tool containing answers to hundreds of technical and sales related questions. Compiled by PTS support engineers, the PTS Knowledge Base is the place to go for fast self service.

Training Videos

PTS Training Videos

Training Videos

Visit our Webinar and Multimedia page and watch training videos on a variety of topics and features. A schedule of upcoming webinars can be found here.

Create a Support Ticket

Create a Support Ticket

Create a Support Ticket

Submit a Ticket to our Technical Support Department, or view your existing tickets. You can also visit the main Support Portal for additional links.

Other Support Resources

Register your TracerPlus Software products

Register Software

After receiving your Redemption Link, you can Register your software here. If you are having trouble registering, Click Here for more information.

Visit our TracerPlus Community forum.

TracerPlus Community Forum

Join our open forum of existing TracerPlus users and other individuals with experience in mobility.