PTS Support Plans - Free Upgrades Included
TracerPlus Comprehensive Support Agreements include everything you need to keep your TracerPlus mobile workforce at peak performance. Comprehensive Support is included in both Monthly and Annual TracerPlus Subscriptions.
TracerPlus Comprehensive Support Agreement Details
Support Plans offer the following:
- Unlimited Email Support, Mon-Fri 9:00AM - 7:00PM EST (Limited support available on weekends)
- Phone and Remote Support on an As Needed basis (Determined by PTS once all information about the issue has been gathered)
- 1 - 4 Hour Response Time During Business Hours
- Installation and Registration Support
Support covers both the TracerPlus Mobile Client license and TracerPlus Connect for the duration of the subscription dates. For perpetual licenses, support is sold per mobile license for 1 year coverage. Plan members are eligible to receive both major and minor version upgrades as well as license transfers.
To view the TracerPlus Software release notes and timeline, Click Here.
To receive your upgrade, submit the Redemption Link of your initial purchase if available. Otherwise, your original order number or invoice number is required. If you can not locate this information, follow this request order info link. Request Order Information
TracerPlus Software and Versions Covered under Support Agreements:
PTS is currently supporting TracerPlus Desktop, TracerPlus Connect and the TracerPlus Mobile Client running versions 10.0 and up. Software versions below 10 will not be covered under these agreements. You will need to contract your sales rep for support options on end of life products.
PTS recommends upgrading to the latest versions available for continued support with the added benefit of having access to all the latest features and bug fixes.