Zebra OneCare for Mobile Computers
Introducing Zebra OneCare, the new service that transforms traditional break-fix support to a strategic service that helps you meet your mobility goals and maximize the return on your investment in Zebra devices. Zebra OneCare increases device availability, keeping your Zebra mobile devices where they provide the most value - in the hands of mobile workers.
Zebra OneCare Select Service features:
- 3 Years of coverage for your Zebra MC3200 Device.
- Online Access to Software Updates.
- Comprehensive Coverage - No matter what breaks, we fix it, no questions asked from displays to housings.
- Online RMA - makes device return easier than ever.
- Support Help Desk - available 24/7.
- Device Diagnostic Service - enables the remote resolution of more device issues, minimizing the need to return devices to the repair depot.
- Repair Service Dashboard - a web-based tool/portal that enables a series of reports that analyze repair status for products under contract.
- Commissioning Service - With this valuable service, mobile computers are returned ready to use, right out of the box, with all applications loaded and all configurations and settings restored to your specific parameters. (Minimum 20 devices under contract).
- Advanced Replacement - no matter what is wrong, when you report a malfunctioning device, we ship a replacement device the same day for next-business day replacement.
- Spares Pool Management - We manage an extra inventory of your devices, on your behalf. When a device requires a trip to the service depot, we simply commission a device from the pool with your apps and device settings and ship it to you overnight.