Frequently Asked Questions
- What does Portable Technology Solutions (PTS) do?
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PTS develops proprietary software solutions and partners with leading manufacturers to provide reliable barcode and RFID systems. We deliver integrated technology solutions designed to support business operations across multiple industries.
- How do I place an order with PTS?
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Orders can be placed by:
- Submitting an order through this website
- Contacting our sales team or your specific rep directly
- Responding to a formal quote
- Filling out and sending our fax order form
- Can I modify or cancel an order after it has been placed?
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Order modifications or cancellations can be done online by logging in to your account as long as the order has not shipped. Once hardware has shipped or software licenses have been provisioned, changes may not be possible and you will need to contact the customer service team using our contact us page.
- Do you offer bulk or volume pricing?
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Depending on the size of the oppurtunity we can sometimes offer bulk/discount pricing. Please contact our sales team using the contact us page to discuss your project requirements.
- How long does shipping take?
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Shipping times vary based on product availability, manufacturer lead times, shipping destination, and shipping method selected. In stock orders placed before 3:30 PM EST typically ship the same day otherwise the following business day.
- How can I track my order?
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Once your order ships, tracking information will be provided via email. If you have a PTSMobile account you can also login to view your order status and view tracking information.
- What is your return policy?
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Click here to view our return policy detailing how to request a return, the requirements to return an item and to review any fees associated with returning items.